Privacy Policy
Effective Date: August 12, 2025
At Shield & Spear Supreme Black Car Service, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard the information you provide when submitting a reservation or requesting a quote through our website.
1. Information We Collect
When you complete our Reservation/Quote Request Form, we collect the following details to process your booking and provide personalized service:
Contact Information – Full Name, Phone Number, Email Address
Travel Details – Vehicle preference (Sedan or SUV), Pickup location/time/date, Drop-off location/time/date, Number of stops
Passenger & Luggage Details – Number of passengers, Number and size of luggage/bags (large, medium, carry-on)
Service Preferences – Occasion type (Business or Leisure), Special requests or requirements
2. How We Use Your Information
We use the information you provide for the following purposes:
To respond to your inquiry or provide a quote
To confirm and manage your reservation
To customize your travel experience based on your preferences
To communicate with you regarding updates, confirmations, or changes to your booking
To improve our services and customer experience
We will never sell, rent, or trade your personal information to third parties.
3. Information Sharing
We may share your information only in the following situations:
With trusted service providers (such as our chauffeurs) solely for the purpose of fulfilling your booking
When required by law, court order, or government regulation
To protect safety and security, in the rare event that a risk to you or others is identified
4. Data Security
We take reasonable and appropriate measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. This includes secure data transmission methods and restricted access to booking information.
5. Data Retention
We retain your information only as long as necessary to:
Provide the service you have requested
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Once your data is no longer needed, it will be securely deleted.
6. Your Rights
Depending on your location, you may have the right to:
Request access to the information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal information (subject to legal obligations)
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
Shield & Spear Supreme Black Car Service
Email: contact@sssblackcar.com